Education
York College of Pennsylvania York, PA Spring 2007
Bachelor of Science in Marketing- Minor in Advertising
Work Experience
University Location 2009-Present
Position Title (2010-Present)
· Provide administrative support for students via email, phone, and in person.
· Create reports reflecting student statistics (i.e. enrollment, rosters, retention, restrictions, etc)
· Provide in-house support
a. Work with program directors and administrators on student issues and retention support.
b. Provide back up support for “other university departments and titles”.
· Assist with planning new student orientation.
· Update and manage shared information including website content.
· Recruit, Support and Monitor Non-traditional Programs
a. Program name
b. Program name
c. Program name
· Delegate tasks as needed and manage /train student workers.
· Set up and manage student evaluation process.
Skills acquired: Successful communication and administrative troubleshooting between students and institution; responsibility as point of contact for institution administrators, faculty, and outside administrators; and creation and organization of departmental information and reports.
Position Title (2009-2010)
· Admissions representative for prospective online graduate students.
· Recruited and advised students over the phone, in person, or through email about programs and admission requirements. Assisted students through enrollment process.
· Prepared students for orientation and responsible for students starting first class.
Skills acquired: Communication skills as a liaison between students and institution, organization of student file and lead records, effective sales technique in an admissions position.
National Educational Travel Council (NETC) Boston, MA 2007- 2009
Senior Tour Consultant
· Sales Representative for educational travel groups.
· Spoke daily over the phone, at conferences, or at schools to teachers and interested travelers in my given region to sell NETC’s services.
· Customized itineraries and arrange catalog tours for student and adult groups, assisted with recruiting efforts, provided support for group leaders during the enrollment process.
Skills acquired: Customer relations, phone skills, communication, time management, and hands-on experience in the travel industry.
York College Admissions York, PA 2005-2007
Student Ambassador
· Served on student panels as a speaker for large events
· Served as a campus tour guide weekly and for large events.
· Assisted with email tele-couseling and acted as a chat room student representative for prospective students.
Skills acquired: Leadership, public speaking, and ability to diffuse customer objectives.
Capstone Marketing, LLP York, PA Summer 2006
Administrative Assistant
· Created unified documents, organized company files, began initial design of the company portfolio and exhibit booth services.
· Participated in weekly company meetings and brainstorming.
· Observed client meetings and networking tactics.
Skills acquired: Client relations, hands-on experience in the developmental process of marketing services, networking strategies in the local industry.
Leisure Pass Group (LPG) London, England Fall 2005
Marketing Intern
· Represented and spoke with businesses for LPG at the World Travel Market
· Conducted initial web-based research for the development of the Athens Pass.
· Assisted in accounting paperwork, website content and editing, and product editing and assembly.
Skills acquired: Intercultural communications, business- to- business communications, operational overview and introduction to the travel industry.
Extra Curricular Activities
International Students Club at YCP President 2007
American Marketing Association at YCP VP of Communications 2006- 2007
Computer Skills
Experience with PC and Macs Image Now
Microsoft Office Datatel- iStrategy
Salesforce/Intelliworks (CRM systems) College Net: ApplyWeb
I was hoping to see a resume that complemented your beat. It would have been great to see how your love of travel could have creatively played into your resume.
ReplyDeleteWith that said your resume is straight forward and to the point.
Some style issues:
Make sure to check periods after each statement. I’m not a big fan of using them in bullet points, but that’s just personal style. If you are going to use them make sure that all bullet points have periods.
It looks like your indents/tabs are not all the same (just a nit of mind)
You’re using the word “support” in several places; you should change so that it’s not so repetitious.
Rewording some of your responsibilities to be more succinct and puts more focus on the “meat” of your job
A couple of examples:
From “Delegate tasks as needed and manage /train student workers” to “Develop, manage and train student staff”
The following sub-bullet is already under “Provide in-house support” so you might want to change it to something like:
From “Provide back up support for other university departments and titles” to
“Establish and maintain a high level of service to department heads and their teams”
Audrey_Lucille
ReplyDeleteJulia makes good points about wanting to see a resume that would compliment your travel experience.
This is obviously your resume minus some details.
As someone who looks at hundreds of resumes a year, this is an impressive resume but it wouldn't catch my attention.
It would be nice to hear about your goals. What is your mission in life? What is your ultimate job?
This resume is lacking personality and that is the main difference between getting a first interview or staying in the pile of resumes.
Find that same passion in your travel writing and apply it to a resume or even better a cover letter.
Those are more great comments by your classmates. I feel the same way. This is a solid resume lacking personality.
ReplyDeleteThere are two schools of resumes fighting these days. On one hand you have people telling you to remove hobbies, remove objectives, and pare your history down to the skills for the corporate keyword-reading machine. Hopefully, all of your skills and history fall under one category. Unfortunately, you end up removing anything that might set you apart.
The other school of thought is more DIY. You take responsibility for your self, becoming not a cog in the wheel, but a force in your field. That’s what graduate school is about. That is what designing a capstone is about. Are you here to add more skills to your resume, or are you here to rewrite it?
It’s like that sanitation anthropologist I talked about in one of my lectures. She didn’t get a job; she made one. She also didn’t just now what she wanted. It slowly came to her as she kept following the things that interested her.
Being more skilled for the job market cannot compare to being a travel guru, working part time as an agent, or a tour guide, or for NYC & Company, while writing a blog on travel writing.
Who knows where that might take you.
Look at the Titanic Awards. A travel writer realized the travel industry never wrote about a common occurrence – the vacation fiasco. He turned that vacuum into a niche and book. Now bad travel writing is an industry.
It’s not an easy question. What do I want to do with my life? But it’s easier than this job market. It’s why you are in graduate school.
Your online resume should include your travel excursions. You should have a bio or cover letter that uses your traveling life as a metaphor for someone going places. Look at Yankee Chicken’s resume. It’s entirely made up of her experimenting with chickens outside of her job. It shows off her growing expertise on the subject.
It’s about what she wants to be.